Thank you for patronizing our company's products. The following are the things we should pay attention to after purchasing:

Refund/Exchange Terms

Thank you for patronizing our company's products. The following are the precautions for [10-day product guarantee] after purchasing at our company's stores or online:

Return and exchange terms

Applicable products:

• This policy applies to most retail products, such as clothing (shirts/trousers/shoes/socks), etc.
• Excludes electronic products (after opening), energy foods and designated specials and discounted items.

Coverage:

• Consumers can enjoy the right to return or exchange products within 10 days after purchasing the product, provided that the product is unused and remains in its original condition.
• From the day the customer receives the goods (subject to the date of receipt), he or she enjoys the "10-day product guarantee" service.

Things to note:

• If we are notified after more than 10 days, or the goods have been cut off, lost packaging or damaged, we will not accept returns or exchanges.
• Customers need to return goods purchased on Cam2 Online or in stores within 10 days from the date of receipt.

Requirements when returning:

• Please be sure to bring or send back the invoice and product together, otherwise the return or exchange procedure will not be possible.
• Returned/exchanged products must not affect secondary sales and ensure that the outer packaging is intact (for example, the shoe box is not damaged or stained).

Return conditions:

• The color, pattern, model and material of the product do not match the description on the website.
• Wrong size or incorrect size.
• Defects and product quality issues (only subject to the return, exchange/refund process for defective products, and other restrictions may apply).
• The delivery content of the order goods does not match.

Reasons why goods cannot be returned or exchanged

We are unable to assist with returns or exchanges if the following circumstances occur:

• Used and worn
• Improper use of the product, including but not limited to contact with special moisture, chemicals, gasoline, paint, detergents, excessive heating of solvents, etc.
• The product is off-line and cracked due to scratches from external hard objects or internal wear and tear.
• Product damaged due to improper washing
• Product appearance is dirty
• Products not sold in this online store
• The tag has been cut and there is no original independent packaging
• All discounted items are non-refundable

Return and exchange process

If your order requires a return or exchange, please ensure that the order meets the return and exchange standards.

You can follow these steps:

• Contact Cam2 Online enquiry@cam2.com.hk/ + 852 6469 0411 To arrange a return or exchange, please attach the order information and the size you want to exchange.
• Please choose your own courier company to pick up the goods and send them back to our company's address. Cam2 Online will not be responsible if the goods are lost during the return or exchange process.
• Customers must arrange and bear all freight costs themselves
• After we receive your returned goods, we will inspect them and arrange shipment/self-pickup as soon as possible after confirming that they are correct.
• If it is confirmed after inspection that the goods have been damaged, we will return the goods on a collect/self-pickup basis (please read carefully the reasons why returns and exchanges cannot be made)

The company reserves the final decision on product replacement.

Refund methods are as follows:

1. If your payment method is credit card online payment, after we receive your returned product and complete the refund information, we will generally return your payment to the address you originally used to pay within 3-7 working days. in your credit card account. (The actual arrival date is subject to the bank/credit card company’s processing cycle)
2. If your payment for the goods is made in cash (only applicable to orders shipped to Hong Kong), if the goods need to be refunded, you must provide your local personal bank account and name in Hong Kong so that we can refund the money to you in a timely manner. Once your refund account information is complete, we will transfer it directly to you, and we will refund you within 7 working days. When the refund is completed, we will also send you a refund completion notification letter to notify you.

Our customer service staff will contact you for specific matters to assist you.

Complaint Hotline: 2787 0173